At ALUMARSHEMAGH, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes a return or exchange may be necessary, and we are here to assist you in the process.

Returns

We offer a 30-day return policy, giving you ample time to decide if the item meets your expectations. To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn or unused, with all tags intact, and in its original packaging. Please ensure that you include the receipt or proof of purchase with your return request.

To initiate a return, please contact us at alumarshemaghonline@gmail.com. Our customer support team will guide you through the process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If your return is approved, we will initiate a refund to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for the original item and placing a new order for the desired item. This will ensure the fastest processing and delivery of your exchange.

Exceptions

While we strive to accommodate all returns, there are certain items that cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, and personal care items. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. If you have any concerns about the eligibility of your item for return, please contact us for clarification.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must be in the same condition as when you received it, with all tags intact and in its original packaging. Please include the receipt or proof of purchase with your return request.

For any further questions or assistance regarding returns and exchanges, please don't hesitate to contact our customer support team at alumarshemaghonline@gmail.com. We are here to ensure your satisfaction with our products and services.