Returns & Exchange Policy

We want every ALFAJR Keffiyeh customer to shop with confidence. Please read our returns, exchange, damaged item, and custom order policy below.

Our Return & Exchange Promise

At ALFAJR Keffiyeh, we carefully prepare every keffiyeh and shemagh order with attention to quality. If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so we can review the issue and guide you through the next steps.

Return Requests Contact us within a reasonable time after receiving your order if there is an issue.
Exchange Support Exchanges may be considered for eligible unused items depending on availability.
Damaged Items If your order arrives damaged or incorrect, send photos and order details for review.

Eligibility for Returns or Exchanges

To be considered for a return or exchange, the item should generally meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item should include original packaging where applicable.
  • You should provide order details, photos, and reason for the request.
  • The request should be made soon after receiving the order.

Items That May Not Be Eligible

Some items may not be eligible for return or exchange, including:

  • Used, worn, washed, damaged, or altered items.
  • Products returned without original packaging or order details.
  • Custom, OEM, private label, or made-to-order keffiyeh products.
  • Bulk wholesale orders produced according to buyer requirements.

Custom, Wholesale & Private Label Orders

Custom design, OEM, private label, and wholesale keffiyeh orders are usually produced based on buyer specifications. Because these orders may include special colors, patterns, labels, packaging, or quantities, they are generally not eligible for standard returns unless there is a confirmed production issue or incorrect supply.

For business orders, please review all specifications carefully before confirming production through our Wholesale Inquiry Page.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us with:

  • Your order number or purchase details.
  • Clear photos of the item and packaging.
  • A short explanation of the issue.

Email us at info@alfajrkeffiyeh.com or WhatsApp us at +92 339 5311555.

Shipping Costs for Returns

Return shipping costs may depend on the reason for return, order location, and product condition. If the issue is due to an incorrect or defective item, our team will review the case and advise the next step. For buyer-requested returns or exchanges, shipping charges may be the customer’s responsibility.

How to Request a Return or Exchange

To request support, please contact us through one of the following methods:

Helpful Links

Continue exploring ALFAJR Keffiyeh:

Need Help With Your Order?

Our team is ready to help with product questions, wholesale inquiries, damaged item reports, exchange requests, and order support.

Email: info@alfajrkeffiyeh.com   |   WhatsApp: +92 339 5311555